Versa not detectable

[Geddenon]

I woke up this morning and my versa was an hour behind real time, so I tried a few fixes from different forums. I’ve restarted the watch three times in series, I’ve switched Bluetooth off and on on my iPhone several times, I’ve removed my versa from the Bluetooth list, restarted the phone, even deleted the Fitbit app and redownloaded it. Nothing is seeming to help! The last thing I tried was just to add a new device after deleting my versa off the app, it won’t even pick up the device, I’m at my wits end, this was a Christmas present to me

[Rich_Laue]

We still need to fix the non sync issue before we will be able to setup the tracker as a new device. Simply telling Fitbit that the tracker is not going to be used by removing it from the users account usually only adds more problems an why we never would suggest unit the other dozen or things have been tried. 

You do not mention restarting the phone or powering completely off both the Versa and the phone. 

How do I set up my Fitbit device?

Set up and get started using your new device.

Why can't I set up my Fitbit device?

Make sure your phone, tablet, or computer meets all the requirements for getting started with your Fitbit device. 

Why won't my Fitbit device sync?

Try these troubleshooting steps if your device is not syncing

[Geddenon]

I’ve powered off my phone but not sure on how to power off the device itself

[Rich_Laue]

Settings - help - shutdown. 

It is explained in the user manual found under the help link below

[Geddenon]

I shut the watch down completely and turned it back on. It worked long
enough to set it back up as a device but still I keep seeing a “looking”
notification when I try to sync it