Versa not detecting sleep

[Laurenam8783]

I got my tracker three days ago and have been wearing it to bed each night. I checked in the app and the my last night's sleep that was detected was with my old tracker. Please help 

[AlejandraFitbit]

A warm welcome to the Community @Laurenam8783.

There are a few scenarios where you might see your sleep pattern (which shows your time asleep, restless, and awake) instead of sleep stages:

• If you slept in a position that prevented your device from getting a consistent heart-rate reading or wore it too loosely. For best results, wear your device higher on your wrist (about 2-3 finger widths above your wrist bone). The band should feel secure but not too tight.
• If you used the Begin Sleep Now option in the Fitbit app (instead of simply wearing your device to bed). For more information on automatic sleep tracking, see How do I track my sleep?
• If you slept for less than 3 hours.
• If your device’s battery is critically low.

I hope this helps, let me know the outcome. 

[Laurenam8783]

@AlejandraFitbit

I do understand that, however, my tracker is not even showing any hour
being slept.

[AlejandraFitbit]

Thanks for the update @Laurenam8783. Since the troubleshoot didn't work, I've gone ahead and escalated your case to our Support Team, for them to take a deeper look at this, please keep an eye on your inbox for further instructions.

Let me know if you need anything else. 

[Zetamom25]

I am having the exact same issue and need help.