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Versa not holding a charge

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‎04-05-2019 18:25 - last edited on ‎04-07-2019 17:23 by Fitbit Moderator

‎04-05-2019 18:25 - last edited on ‎04-07-2019 17:23 by Fitbit Moderator

I just received my Fitbit Versa TODAY I had it fully charged and set up by 5pm at 5:15 it synced and showed full battery on screen and app, at 9pm I went to see what time it was and it was fully dead. I put it on the charger and it literally registered at 0% charged, I’ve had the device for less than a day and somethings already wrong. I “upgraded” from the charge two and so far I’m wanting to go back. Any help on this? Less than 4 hours and completely dead.

 

Moderator edit: updated subject for clarity

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4 REPLIES 4

‎04-06-2019 00:21

‎04-06-2019 00:21

Hi @charlotte.70777 That is not good! Did you buy it from the Fitbit online store?

Try restarting it several times and see ifbthat improves things. If not come back here for further help

 

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-06-2019 02:54

In response to NellyG

‎04-06-2019 02:54

Yea read those answers and tried that and at 1130 it was fully charged and ready to go and now at 550 it’s dead again. I did buy it online.

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‎04-06-2019 05:33

In response to charlotte.70777

‎04-06-2019 05:33

@charlotte.70777 OK, thanks. I will flag your post for a moderators assistance.

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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‎04-07-2019 17:20

In response to charlotte.70777

‎04-07-2019 17:20

@charlotte.70777 Welcome to the Fitbit Community. I apologize for the delayed response.

 

I'm sorry to hear that your Fitbit Versa is not holding a charge. Thank you for the time you spent trying to get it fixed. In order to investigate your case, I sent your information to Customer Support. Please check your inbox on the next days for further assistance. They will let you know how to proceed as soon as possible.

 

@NellyG Thank you for your support.

 

If you have any question, please don't hesitate to contact us back at any time.

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