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Versa not in devices

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‎06-16-2018 17:50

‎06-16-2018 17:50

My Versa suddenly wont pair and has disappeared from my devices. when I try to install keeps saying connecting to tracker but wont connect, so hangs at that point.

 

Thanks for any help.

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‎06-16-2018 23:15

‎06-16-2018 23:15

I would try restarting your Versa by:

 

  1. Press and hold the back (left) and bottom buttons until you see the Fitbit logo on the screen. This should take less than 10 seconds.
  2. Let go of the buttons.
  3. If your Fitbit Blaze, Fitbit Ionic, or Fitbit Versa doesn't work normally, use the instructions in How do I turn off my Fitbit device? to turn your watch off and on again.
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