Versa not keeping charge

[carrieL0603]

I have noticed over the last week that my Versa increasingly does not hold a charge. I charged it to 100% on Mon, but Wed morning I was down to 6%. I charged to 100% and Thurs morning was down to 13%. I fully charged on Thurs, and now on Fri I am back down to 6%. Anyone else having issues like this or know how to fix?

[Marrrmaduke]

@carrieL0603 No, it should not drain that fast. Have you installed any 3rd party clockfaces or apps? If yes, please uninstall them. Some of them may really drain the battery. Also, please reboot the tracker several times.

[carrieL0603]

Thanks, I guess I will try to reboot. I do not think I have installed any 3rd party apps (if I did then it was a long time ago as I have not made any changes at all to any of my settings or adding apps, etc). I will look at the apps, but again, haven't made any changes.

[Marrrmaduke · Accepted solution]

@carrieL0603 If you have 3rd party clockfaces please change to one of Fitbit originals. If reboot does not help, please try performing a factory reset (restoring versa to factory defaults). Before factory reset, make sure you have deleted versa your phone's Bluetooth settings (not Fitbit app). To perform factory reset, open settings app on you Versa and scroll down to About. Tap it and choose factory reset. This will wipe all data from your tracker so it would be good if you could sync it first. After factory reset you will need to set up your versa again by adding a replacement device in your Fitbit mobile app. You can set up the watch back to the Fitbit account by following the instructions on this link: How do I set up my Fitbit device?

If you're not successful with the factory reset, I am afraid you will need to reach out to Customer Support to guide you through the next steps. Here's the link to Customer Support page.

[centex]

This was my problem a couple of days ago but this morning the face was black.  I cannot turn it on or off and there are green light on it.

[kmurdock]

My Versa 2 started doing that this week too.  Noticed it Wednesday.  By Thursday morning is was down to 22%.  Charged it again and by evening time it was at 2%.  Charged it for 3 hours last night and when I came back from my walk this morning it was at 18%. 

My charge usually lasts about 3 days depending how much I use it.  But this week it will not hold charge. I have done nothing different to my Versa 2 in months. Getting very frustrated.  I have reset several times and still no changes.

[kmurdock]

Just called Fitbit and they are replacing mine.

[centex]

I, too, called FitBit and they are replacing mine, also.  Yeah!!!

[Marrrmaduke]

@centex @kmurdock I'm glad Fitbit is sending you a replacement device! 🙂