Versa not keeping time

[AddyT]

My Versa is about three months old and a few days ago I noticed the time wasn't correct.  So I followed the suggestions and it did correct the time.  A few hours later it was off again.  I deleted the device from my phone and reinstalled it.  At 10pm yesterday it was correct.  At 630am it was off by 45 minutes.  I've tried changing the time zone and then went back to my time zone.  I've tried changing to military time.  Nothing.Now my steps aren't updating.  I had the Charge 2 and loved it - never any issues

Moderator edit: subject for clarity

[SunsetRunner]

Hi @AddyT , are you using a Third Party Clock Face? If yes, change it to one developed by Fitbit and restart your Versa. If no, restart your Versa three times (internal reset). regards kuzibri

[AddyT]

I went back to the Fitbit clock face and everything was fine. When I got up this morning it was an hour and a half off again.  Now I can’t even get it to sync with my phone. I got and iPhone update at the same time as the Fitbit update so I don’t know which one is the problem. Thank you so much for trying to help

[SunsetRunner]

Hi @AddyT , no thanks necessary,  that's why I'm around to try and help. Asked a Moderator to jump in and see if he/she can be of help for you. It's very strange that after switching to a Fitbit face it was good in the beginning and now it's the same. I'm out of options, regards kuzibri

[LiliyaFitbit]

Welcome to the Fitbit Community, @AddyT. It's nice to see you around, @SunsetRunner. 

@SunsetRunner thank you for your helpful tips!

@AddyT I appreciate your participation in the Forums and sharing the issue you're experiencing with your Fitbit Versa not keeping time. I am glad to hear you loved your previous tracker and will be glad to help. Thank you for your troubleshooting efforts. I would like to confirm if you've tried the troubleshooting steps from this help article: Why won't my Fitbit device sync? 

Let me know if the issue persists, I'll be around. 

[AddyT]

Good Morning Lilly.

I did all those steps and I let it die completely yesterday.  I put it on the charger and when I woke up this morning it had the correct time.  It was syncing with my phone and everything was good.  Now two hours later the time is wrong again and it won't sync.  It tracking all my steps and all so I just don't know what else to do.

Thanks for your help.

[LiliyaFitbit · Accepted solution]

Hi @AddyT, thank you for your reply. 

I appreciate your efforts and the additional details. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

I'll be around if you need further assistance.  

[AddyT]

Thank you

Sent from my iPhone

[LiliyaFitbit]

Thank you for your response, @AddyT. 

I am sure our Support team will try to help you in the best possible manner, please keep an eye on your inbox. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

If you have any questions, feel free to let me know.