Versa not notifying

[SunsetRunner]

I've tried rebooting the Versa,reinstalling the app, checked to make sure all notifications permissions are on on both the phone and Versa and I still can't receive notifications..

[Marrrmaduke]

@SunsetRunner does your versa sync without issues? All stats like steps, calories, active minutes get transferred to Fitbit mobile app? Have you tried enabling Always connected and Keep Alive widget in the settings of Fitbit mobile app? Also, what's your phone model, operating system and Fitbit OS and Fitbit mobile app versions?

[SunsetRunner]

Droid 7.1.1.. Syncs with no problem.. All permissions are on... Continuous sync is on..

[Marrrmaduke]

@SunsetRunner try turning always connected option and keep alive widget on. It's different from all day sync. Also, is your phone in DND mode by any chance? The option of last resort would be a factory reset of versa.

[Rich_Laue]

Have you checked the DND mode on the versa?

Hold the button in and then swipe left when the next screen pops up. 

[SunsetRunner]

Can't get there, after performing a factory reset all I see is download app in multiple languages flashing at bottom of tracker...

[Rich_Laue]

If you performed a factory reset, your Versa has been removed from the app and needs to be setup to your account . Not sure why a factory reset was done

[Marrrmaduke]

@Rich_Laue I believe @SunsetRunner had checked that Versa notifications are indeed on and decided to go with a factory reset route as a last resort. @SunsetRunner please set up your versa again and report back. Hopefully all will be back to normal. 😊

[SunsetRunner]

It was the nuclear option. All parameters were set to the right settings.. Got back up with the Help Desk..

[BeRad]

My notifications are on but I will am unable to get notifications

[Rich_Laue]

Have check the notifications in the quick settings by holding in the left button? And the notifications in the settings app? I would make sure they are on for exercise, sleep, and while locked .

If your saying that onohentye Versa notifications are turned on thenl @BeRad we can assume the phone is not sending noticifications. 

Does your phone give notifications while it is locked?

It also would be helpful l to know the phone type.

 Have you checked the hellp docs?

How do I get notifications from my phone on my Fitbit device?

Receive call, text message, calendar, and other notifications on your Fitbit watch or tracker if you have a compatible phone.

My Fitbit device isn't receiving notifications from my phone

Try these troubleshooting steps if you're not receiving notifications