Versa not pairing.

[DeeTay]

Day 2. I have restarted and went over all steps multiple times. My versa is still not pairing or connecting with my samsung 9+ phone. I don't know what else to do. I'm so unhappy.

Moderator edit: subject for clarity

[Kbates1984]

I’ve been having the same issues with my versa and iOS. Is yours also losing time? 

[Indigogoldengir]

Mine too! I don't know what to do it says device not found 

[NicoleETyson]

I also can't get my lite to sync and as of this am the time is 6 min behind!!! Any ideas?!?

[DeeTay]

Yes, mine is losing time also. I can't even connect to my computer either. I am beyond frustrated. 

[JessLM]

I've also been having this problem for a while now with a Pixel 2 XL.  My suspicion is that it has something to do with too many devices trying to use Bluetooth such as my car and my wireless headphones.  Every now and then it suddenly manages to catch up and I get a bunch of notifications, but then it goes back to not syncing.

[Jacey.vincent]

I haven't been able to get mine to pair to my Pixel 3A for 2 days. Done all the reset steps it calls for. It says "device not found". I can't get it to sync to my Mac either. 

Can't use my wallet app, can't get notifications (which is the primary reason I got this model), none of my stats are uploading to the app.

Frustrated. 

Garmin is looking pretty good right now 

[DeeTay]

So I did the chat with with customer support. They gave me a site to try. I am about to try. Maybe this will work:

https://help.fitbit.com/articles/en_US/Help_article/1872/

[DeeTay]

And of course nothing worked. Its the same thing I've been doing so back to the chat line I go. Very frustrating.

[Indigogoldengir]

Its mad so many of us are having the same problem and they can't help so something's gone very wrong somewhere!

[Pinktes]

Mine not been recording my sleep since last  Friday 

[Kbates1984]

I’ve deleted every Bluetooth item and still have issues.

Sent from my iPhone

[DeeTay]

Well I had to do a factory reset and it seemed to resolve my issues. I am at work so I have to wait until I'm  home to make sure it works. But I have hope. So try doing a factory reset to see if it helps anything.

[NicoleETyson]

How do you do that

Moderator edit: personal info removed

[Rich_Laue]

• When you say that it can't pair, what error do you see? 

A user can not pair a tracker to their phone, but must setup the tracker through the Fitbit app. Then the app will ask for permission to pair the tracker. 

If your having a sync issue, then please start a new thread. 

If you would like Individual help with your set up is shoes please start a new thread 

[LiliyaFitbit]

Hello everyone, thank you for your participation in the Community.

Thanks to all for the efforts to resolve the issue with syncing your devices, sharing the solutions and helpful tips to help other users. I understand that this can be very frustrating. For the ones who are unable to pair the devices to the Fitbit account, please follow the steps suggested by @Rich_Laue. 

For the complete troubleshooting instructions to resolve syncing issue, please see this help article: Why won't my Fitbit device sync?

Thanks to the ones who contacted our Support team. Our team always try to help in the best possible manner, each case is reviewed individually and a solution that's being provided is based on the Fitbit Warranty.

@NicoleETyson thank you for your efforts to resolve the issue by doing a factory reset. You can find the steps in this help article: How do I erase my Fitbit device? Please note that you'll need to reinstall any apps on your device after the reset, and if you couldn’t sync your device, then any data on the Fitbit device will be lost.

@Pinktes please confirm if your device is syncing in order for you to see your sleep records. 

@Rich_Laue thank you for your support!

I'll be around. 

[Pinktes]

I had to reset my fitbit I had sync it before I reset but I've lost my steps for Wednesday but it working now for my sleeping 

[LiliyaFitbit]

Hi @Pinktes, thank you for your reply.

I am sorry to hear you lost your steps for Wednesday when you reset the device. If you would like to manually log your activity, please follow these steps: How do I manually log exercises in the Fitbit app?

Thank you for letting me know that your watch is working now to track your sleeping. I hope you continue enjoying your device without any issues.

Have you checked our Discussions board? There you can share your story, find some fitness tips, recipes and more! Give it a look!

If you have any questions, feel free to let me know.

[jnace]

So they announce the versa 2 a few days ago and now many versa are having problems 🙄 Mine wouldn't sync,  said device not found. I restarted,  deleted and reinstalled the app, removed versa from my app, nothing worked. Now I can't add the versa back to the account because the device cannot be found even though I do see it linked under bluetooth settings. 

[DeeTay]

I will not be purchasing another Fitbit at this time. If this Versa isn't working  how can I be sure the new Versa 2 will work.