Versa not pairing.

[DeeTay]

Day 2. I have restarted and went over all steps multiple times. My versa is still not pairing or connecting with my samsung 9+ phone. I don't know what else to do. I'm so unhappy.

Moderator edit: subject for clarity

[Rich_Laue]

@DeeTay may i ask what the issue is? 

Is your Versa setup and attached to your Fitbit account? 

What type of phone do you have? Knowing this is helpful wham asking about a phone based problem? 

[DeeTay]

I've had this device for 2 months with no issues and then it was not syncing. Today (day5) it's not paired, it won't sync. It will not allow me to set up. The device is stuck on the Fitbit logo and language screen.  I have the Samsung 9+ phone. I can't do a factory reset or restart. It is doing nothing.

[Rich_Laue]

What do you mean by it is not paired, it doesn't need to be paired to a phone to be able to sync. It needs to be connected to your Fitbit account. 

If your seeing the Fitbit logo, the tracker has had a factory reset done to it and you will need to set it up. First remove the tracker from your phones Bluetooth then perform an add device. 

[DeeTay]

Everything that you have suggested has been performed. The device stills remains useless. It will not connect to my Fitbit account. It does not allow me to add a device. I have a blaze that my daughter has and it was added to my phone and account with ease. The Versa will not sync , pair, does not show up in my bluetooth devices. Nothing. It does nothing.

[Rich_Laue]

We don't care if it shows up in the Bluetooth device. 

Have you tried adding it to your account through your daughter's phone? 

This would narrow down the issue. 

[DeeTay]

Just tried to add to my daughter's phone. It will not let me the Versa thru her account or phone. NOTHING. It still does nothing.

[Rich_Laue]

I asked to log into your account with your daughter's phone. 

Have you turned of every other device that this tracker has been connected with?

The best thing may be to contact Fitbit. Link also found in the above too right corner, and under help below or in the app

[LiliyaFitbit]

Welcome to the Fitbit Community, @jnace. It's nice to see you around @DeeTay @Rich_Laue. I am sorry for the delayed response.

@jnace thanks so much for taking the time to troubleshoot the issue you're experiencing with syncing your device. You can confirm the complete troubleshooting steps here. I would like to confirm if you continue experiencing the issue with syncing? I will be glad to follow up. 

@DeeTay thank you for your efforts to resolve the issue. I totally understand how you are feeling and appreciate your feedback. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you. 

@Rich_Laue thank you for your helpful tips. 

I'll be around. 

[DeeTay]

I did reach out to the Support team. And we did talk however, the device is still not working as as of today (day 7) I am still without a device. I don't mean to be negative but I'm just a little disappointed. I didn't expect this many issues or to have to wait over a week to get a replacement. 

[LiliyaFitbit]

Hi @DeeTay, thank you for your reply. I am sorry for the delayed response. 

I am sorry to hear you are going through this situation. I totally understand how you are feeling and appreciate your feedback. Our team is always working on improving our devices and user experiences, and your comments are always welcome. 

Feel free to explore the discussions forums to Share Your Story, Get Fitter, Find Fitbit Friends, Sharing Recipes and much more.

I'll be around if you need further assistance. 

[Sylvirgro]

My Versa is no longer pairing with my iPhone as it did previously. It loses time and doesn’t give any notifications. This has been happening for a few days. It won’t sync properly because it says it needs a Bluetooth connection. The battery is charged. Have gone through all the troubleshooting steps multiple times, removed other Bluetooth devices, restarted phone and app, deleted and reinstalled app, etc. Only got it to sync a couple of times by leaving it in the charger even though the battery was nearly fully charged. Very frustrating because I find the Versa very useful when it’s working. I got it less than a year ago.

[DeeTay]

I would just contact customer support. That is what in had to do. 

[Sylvirgro]

Guess I'll try contacting customer support tomorrow. My fancy watch isn't keeping time, giving me notifications, or syncing my activity, so it's not much use the way it is!

[Maftil]

Hi 

This has only just started happening with mine losing time and no will not sync with phone or be found with Bluetooth did you fix it in the end? 

[Sylvirgro]

I contacted customer service at the end of September, and they ended up replacing my Versa with another one, which I received in October 2019. That one had the same issues with battery life and not syncing by January (it only lasted 3 months!!) so I contacted customer service again. They gave me the choice of getting a third Versa replacement or of upgrading to a Versa 2 (at 50% off) so I opted for the second choice. The new Versa 2 has been working for 4 months. I hope it lasts longer than the previous model. I do need to restart my phone every morning or the Versa 2 won't give any notifications, which seems odd, but as long as I remember to do that it's been reliable with good battery life.

[Kbates1984]

It finally worked itself out. I think it was a firmware glitch.

Sent from my iPhone