Versa not receiving notifications

[MiltonG]

After several months working good my Versa is not getting notifications from my Samsung Galaxy S8. I already have uninstalled and installed the Fitbit app again, restarted Versa, off and on the Bluetooth, checked all authorizations for notifications but I can't get notifications again. Please, could you help me?  Thank you so much in advance.

Moderator edit: subject for clarity

[AlejandraFitbit · Accepted solution]

Great to see you participating in the Community @MiltonG.

I appreciate all the efforts in trying to fix this issue and recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[MiltonG]

Thank you so much for your suggestion AlejandraFitbit  I had to do every mentioned step.  Finally I uninstalled the App and installed it again, then I had to configure notifications as in the first installation.  After that I restarted the phone and opened the App. Then notifications started again.

Thanks again for your help!

[AlejandraFitbit]

Those are great news @MiltonG.

I am glad to hear that your Versa is receiving notifications now. If there is anything else we can help you with, do not hesitate to let us know.

Happy stepping!