Versa not receiving notifications

[Bellaamore]

My Versa isn't even 10 days old and its not giving me any phone notifications. I'll tried restarting the Fitbit and deleting it from the app and starting over... I charged it Wednesday night and it hasn't given me any notifications since. Sync is working (android phone) should I be returning it already?

Moderator edit: subject for clarity

[Marrrmaduke]

Notifications can be disabled from the watch itself. Make sure you didn't turn them off by accident.

[Bellaamore]

Thanks but I've already checked that and theyret on 😞

[Marrrmaduke]

Is your phone in DND/silent mode? If yes, make sure to select always vibrate in the Fitbit app settings on your phone.

[Bellaamore]

Thabks again forfthe suggestion but it was set to always vibrate and I have tried turning it on and off and back on again as well as turning my phone off silent...at a loss here

[AlejandraFitbit]

A warm welcome to the Forums @Bellaamore and @Marrrmaduke thanks for stopping by.

I appreciate the efforts in trying to fix this issue. If you haven't followed the instructions provide in the help article My Fitbit device isn't receiving notifications from my phone, I recommend taking a look at it and follow them.

Let me know the outcome. 

[Bellaamore]

Yes I have tried all these suggestions

 The day it happen I kept getting notifications to restart my phone for notifications to work... now I have nothing. 10 days of wworkin perfectly now nothing, very disappointed

[AlejandraFitbit]

Thanks for the update @Bellaamore.

I would like to know if you have checked if your phone is a compatible mobile device? If you haven't, here you will be able to find our list of compatible phones. Please let me know which one you have.

Catch you later. 

[Bellaamore]

I have exchanged the versa for a new one and all is working fine now. It wssa failt obviously with the unit. Thanks