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Versa not receiving notifications

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‎08-21-2018 13:50 - last edited on ‎08-23-2018 07:03 by Moderator Alum

‎08-21-2018 13:50 - last edited on ‎08-23-2018 07:03 by Moderator Alum

I have a Fitbit Versa special edition. For probably about 2 months. All of a sudden stop getting notifications with text and calls and have checked settings and all connections and even deleted app and reloaded. Still nothing. Any suggestions would be helpful:)

 

 

Moderator edit: subject and format

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4 REPLIES 4

‎08-21-2018 21:30

‎08-21-2018 21:30

What phone are you using?

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎08-22-2018 03:02

In response to NellyG

‎08-22-2018 03:02

iPhone

Sent from my iPhone
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‎08-23-2018 07:04 - last edited on ‎10-20-2025 17:22 by Fitbit Moderator

In response to Hotdaze

‎08-23-2018 07:04 - last edited on ‎10-20-2025 17:22 by Fitbit Moderator

A warm welcome to the Community @Hotdaze and @NellyG thanks for stopping by.

I appreciate all the efforts in trying to fix this issue. If you are having problems receiving notifications, I recommend taking a look at the help article My Fitbit device isn't receiving notifications from my phone and follow the instructions provide there.

I hope this helps, let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎08-29-2018 03:21

In response to NellyG

‎08-29-2018 03:21

Thanks for all the help. I had to go into the app and remove the device and reload. And then was able to start receiving notifications again. Thanks. 🙂

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