Versa not receiving notifications

[SunsetRunner]

I have an error message in red on the notification section in fitbit.

"Notification service not running. A phone restart is required to re-enable notifications on your tracker". 

I have tried this several times also restarting my versa. Uninstalling and reinstalling the app and nothing works and hasn't for around 8-10 weeks. 

I had a blaze for 2 years prior to this and never had any problems, and am thinking of swapping to a Samsung.

Moderator edit: format

[JuanJoFitbit]

@SunsetRunner welcome to our Fitbit Community! I'm sorry to hear that your Versa is not receiving notifications. By the way, thank you for troubleshooting this issue before contacting our forums. I totally understand how you feel about this and I appreciate your feedback since this helps us to keep improving.

I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest. After this, try turning off and turn back off the notifications and see if the issue gets fixed.

Keep me posted on the outcome! 😀

[SunsetRunner]

hi thank you for your reply and giving me some more things to work on to try and resolve. I have tried each section a couple of times and unfortunately I still cannot get it to work. I also installed an update and this has not fixed the problems. It wasn't the 4.0 update unfortunately. 

Many thanks.

[JuanJoFitbit]

@Phippst74 thank you for getting back and trying the recommended troubleshooting steps. Since the issue persists, I'll send your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀