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Versa not receiving text notifications

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‎05-27-2018 17:04 - last edited on ‎05-28-2018 08:35 by Moderator Alum

‎05-27-2018 17:04 - last edited on ‎05-28-2018 08:35 by Moderator Alum

I have a new Fitbit that worked fine till the recent update a few weeks ago then I stopped receiving text notifications. I cleared my Versa Fitbit and the app on my Android 7 and essentially restarted from the beginning. After installing the app again and reconnecting the Fitbit still don not receive text notifications. Any idea why? I have turned on all the notifications etc. and still nothing.

 

 

Moderator edit: subject for clarity

Best Answer
21 REPLIES 21

‎01-08-2020 10:27

‎01-08-2020 10:27

I just bought the versa2 as well and did everything I.could after it quit receiving text notifications. I'm very disappointed as the watch was expensive and regret buying it. 

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‎01-10-2020 11:34

In response to AlejandraFitbit

‎01-10-2020 11:34

When is a fix expected? Part of the appeal of the Versa 2 was text notifications and the ability to respond? If no fix is in the near future, what sort of compensation is available to those of who have purchased the Versa 2? Like everyone else, both my husband's and my notifications worked just fine for about 2 weeks, then quit. I only intermittently get email and phone notifications, and no longer get text notifications. I even tried doing a factory reset -  nothing. 

Best Answer