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Versa not receiving text notifications

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‎11-24-2019 17:39 - last edited on ‎11-26-2019 06:28 by Fitbit Moderator

‎11-24-2019 17:39 - last edited on ‎11-26-2019 06:28 by Fitbit Moderator

I bought the watch in October and it was working fine up until 10 days ago from first recollection.  I have tried everything in the troubleshooting articles twice and did a live chat with someone.  I have restarted my phone more times than I can count.  It seems to work and I will get a text that I send from one of my kids phones when it is restarted.  That is it.  I won't get any more text messages after that.  I am starting to wonder why I paid for a smart watch that isn't smart.  I have an android phone.  My husband has an ionic and it is working fine.

 

 

Moderator edit: updated subject for clarity

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‎11-26-2019 06:27 - edited ‎11-26-2019 06:28

‎11-26-2019 06:27 - edited ‎11-26-2019 06:28

@Loren72, thank you for participating in our Fitbit forums. By the way, I'm sorry for the late response. I'm also sorry to hear that your Versa is not receiving text notifications. I appreciate the time spent tryng the recommended troubleshooting steps.

 

Our team is actively working on a fix to this issue and we expect to have a solution released soon. Once the fix is available, we'll make sure to post it in the Community.

 

We appreciate your patience and time with this.

 

I'll be around if any question arises.

JuanJo | Community Moderator

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