Versa not recognizing exercises

[AshleyMM]

My versa is intermittent with recognizing exercise. Today I went on a 41 minute walk and the active minutes showed up but it did not count as exercise. Also on my dashboard in the app there is no “explosion” when I hit my steps since the last update and it doesn’t do the flashing when I hit all my daily goals anymore. Minor but disappointing.

Moderator edit: format

[JuanJoFitbit]

Hi @AshleyMM, it's great to see you in our Fitbit Community! I'm sorry to hear that your Fitbit Versa is not recognizing your exercises and it doesn't give you credit when you reach your goals. I totally understand how you feel about this.

Please restart your Versa as described in this help article. After this, check out this help page which explains how your Fitbit device tracks your workouts. Finally, monitor your watch for the next 24 hours and see if your Versa tracks your workouts properly and gives you credit when you reach your goal.

Keep me posted on the outcome.