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Versa not registering active minutes

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‎02-14-2019 14:37 - last edited on ‎02-15-2019 09:09 by Moderator Alum

‎02-14-2019 14:37 - last edited on ‎02-15-2019 09:09 by Moderator Alum

Had my Versa since Christmas and last two days it isn’t registering my active minutes. Can anyone tell me how to fix this please. 

Thank you

 

 

Moderator edit: subject for clarity

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‎02-14-2019 14:46

‎02-14-2019 14:46

Hi, try restarting your Versa several times in a row by pressing and holding the left and right lower buttons together untill you see the Fitbit logo and release the buttons. Hope this solves your problem.

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‎02-15-2019 09:10 - last edited on ‎11-07-2025 10:37 by Fitbit Moderator

‎02-15-2019 09:10 - last edited on ‎11-07-2025 10:37 by Fitbit Moderator

It's great to see you around @Claret3 and @SunsetRunner thanks for the input.

I am sorry to hear that your watch isn't registering your active minutes and would like to know if the instructions provided by our friend worked?

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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