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Versa not responding

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‎08-31-2019 05:27

‎08-31-2019 05:27

My Fitbit Versa died in the middle of the night, it had previously been fine. It had like 50% battery life left, i attempted to charge it but nothing happened.

I attempted a reset pushing the buttons, I attempted a factory reset pushing all buttons. Nothing is working.

Is it dead?

Only thing I did different this weekend was get in a hot tub. But I was in it earlier in the day and it was fine.

 

Is it fixable? I’m lost without my Fitbit 

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‎09-01-2019 15:15

‎09-01-2019 15:15

Welcome to the Fitbit Community, @Klr729.

 

I appreciate your participation in the Forums and sharing the issue you're experienced with your Fitbit Versa which stopped working and won't charge or turn on. Thank you for your troubleshooting efforts. I am sorry that you are going through this situation, I understand your concern and how you are feeling. Since the steps you tried didn't work, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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