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Versa not responding

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‎06-30-2020 17:02 - last edited on ‎06-30-2020 23:00 by Fitbit Moderator

‎06-30-2020 17:02 - last edited on ‎06-30-2020 23:00 by Fitbit Moderator

my Versa suddenly stopped working over last few days. It went totally black. I did the 3 button reset deal and it turned back on for about 12 hrs but the heart rate monitor will not work. It's totally blank again. Will not reset.  Won't charge. Wont turn on. I'm not sure what else to do. Never had this issue with my previous fitbits.

 

Moderator Edit: Clarified subject

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‎06-30-2020 22:59

‎06-30-2020 22:59

Hi @Sammib81, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before to posting over here. To better assist you with this, can you please let me know if the heart rate sensors are flashing or is your device completely unresponsive? If you haven't already done so, I recommend you to check our help article: Why isn't my battery charging on my Fitbit device? and let me know how it goes. 

 

Let me know if further assistance is needed.

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