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Versa not swiping

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‎12-01-2018 19:30

‎12-01-2018 19:30

Versa is about 7 months old, it's not swiping up or down or side to side. Stats are showing up on the main screen. I have done multiple resets and am considering a factory reset. If I factory reset, will it remove all the data out of the app on my phone or just clear the data on the versa? 

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‎12-02-2018 05:41

‎12-02-2018 05:41

Hey @SS_5, it's great to see you around.

 

Thanks for troubleshooting this by yourself. Upon checking with our support team, I was told that you have already contacted them. I know they will be glad to help you out and provide you a solution.

 

Catch you later. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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