Versa not syncing after recent update.

[Hellsbells559]

I have only had my Versa for two weeks and I'm already wondering if it was the right decision!

I have spent almost three hours trying to get my Versa to reconnect to my IPhone post the update notification on the Versa. The in app connect showed it have found the Versa but it stuck at locating tracker.

I have been trawling the community forum looking for help & the only way I have been able to get it to pair is to reset the Versa by pressing all 3 buttons until the fitbit symbol appears. I then had to complete the setup from scratch. 

I find it very frustrating that Fitbit.com cannot be connected easily for technical support and when issues like this occur that they do not post a solution..

I have had two of the charge hr fitbits, both of which developed faults and needed to be replaced. 

I don't want to return it but do not feel confident that there won't be any more issues.

Moderator Edit: Clarified Subject + Format

[MarcoGFitbit]

Hello @Hellsbells559, thanks for joining the Fitbit Community, it's great to have you on board! 

Thanks for bringing this to my attention and for letting me know the troubleshooting steps you've tried so far. As you have already restarted your Versa, I would like to suggest you to check the following:

• Make sure the latest version of the Fitbit app is installed on your phone.
• The software on your mobile device is up to date. To check, tap Settings > General > Software Update.
• Make sure there are no other Bluetooth devices around as they might interfere with the syncing process
• Check that your Fitbit device's battery isn't critically low.

If your device still won't sync, try these steps:

1. Force quit the Fitbit app. 
2. Go to Settings > Bluetooth and turn Bluetooth off and back on.
3. Open the Fitbit app.
4. If your Fitbit device didn't sync, restart your phone again.
5. Open the Fitbit app.
6. If your Fitbit device didn't sync, restart it one more time.
7. If your Fitbit device won't sync after the restart, log in to your Fitbit account on a different phone, tablet, or computer and try to sync.
8. If your Fitbit device still doesn’t sync, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your mobile device and try to sync.

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[Dazzling]

I got this problem too! I have my versa for a few days only and was working fine until the latest firmware update. It cannot sync. I remove my versa on the app and it's stuck at locating tracker like forever too. I tried it on my andriod and my iPhone and both have the same prob.. Now my tracker is sitting at home and it has been a few days and I feel stranded and unhelped. Emailed the support but no reply yet too 

[MarcoGFitbit]

Hello @Dazzling, have a warm welcome to the Fitbit Community, thanks for joining the conversation. 

Thanks for bringing this to my attention, I appreciate you have already tried some troubleshooting steps. If the Versa has been removed from the account and it's not setting up  back, please try the following:

1. Turn off Bluetooth on your phone; wait 10 seconds, and then turn it back on.
2. Make sure you have a strong WiFi signal and that there are no other Bluetooth devices around that might interfere with the setup process.
3. Restart your Versa by pressing and holding the Back and Select buttons (left and bottom right) until you see the Fitbit logo on the screen, then try to set up again.
4. If you can't set up after a restart, reboot your phone or tablet and try to set up again.
5. If you can't set up after the reboot, remove all other Fitbit devices from your account and from the list of connected Bluetooth devices on your phone or tablet and try to set up the Versa one more time. 

I hope this can be helpful, give it a try and keep me posted in case you need anything else. 

[hanse23]

I am having the same problem too and have tried all the trouble shooting steps previously listed in the post. This is super frustrating, I received this device for mother's day and only three days later it is giving me problems? I had similar issues with previous fitbit devices that I eventually stopped using over time, I was really hoping this one would be different but so far am not having any luck. Any advice or insight would be appreciated. 

[Hellsbells559]

I managed to find a post that suggests pressing all 3 buttons together until the Fitbit logo appears .. you then have to go through the initial set up procedure again so make sure you have it on charge. It held all my data and has worked ok since..I’ve emailed Fitbit but not had any response!

good luck!

[snowflake726]

Had the same problem with my Versa with the fitbit update.  I clicked "forget device" in bluetooth.

Then turned my phone off.  Went to bluetooth again and my Versa connected.   Then went to the fitbit app on my iphone and I was able to sync.

[MarcoGFitbit]

Hello @snowflake726, @Hellsbells559 and @hanse23, thanks for joining the Fitbit Community, it's great to have you on board. 

@snowflake726, I appreciate you have shared your experience and troubleshooting steps, I'm sure they will be very helpful for many members facing the same situation. 

@Hellsbells559, thanks for letting me know what you have done to resolve your issue. Restarting your Versa is one of the first troubleshooting steps we always recommend. Please note that in order to achieve this, you only need to press down the Back (left) and Select (bottom right) buttons. Nevertheless, I'm very glad your issue has now been resolved. 

@hanse23, I appreciate you have tried all the troubleshooting steps I've provided earlier. At this moment I would like to ask you to try @snowflake726 recommendation and remove your Versa from the Bluetooth devices on your phone, then try to sync again.

Thanks for your patience and understanding, if there's anything else I can do for you, please feel free to reply. 

[Willikat]

This worked perfect. I was starting to get frustrated. Thanks for the info

[SunsetRunner]

I can't get mine to sync AT ALL and I've already restarted my phone, turned off and on bluetooth. But I cant figure out how to turn off my versa.. I hold down the buttons you say for what feels like forever and all the happens is the screen goes to sleep but its not off and I never see the logo. what the heck am I missing?!

[Hellsbells559]

This only seemed to work when I was connected to the original WiFi network I set up with.. not sure it this was a fluke but worth checking? Then press the left button and the bottom right button together, hopefully the icon will come up.

[SunsetRunner]

Yes I was in the original WiFi, I tried those two buttons several times holding them for a long time and then I tried pushing all three and held those for a long time. Nothing worked!

[MinisOnTheEdge]

I have the Versa 1 which was working fine until I updated it yesterday. It keeps resetting and I have a black screen which shows nothing since the update. It’s still uploading my data  in the app but nothing shows on the screen . I barely slept well since the stupid thing would vibrate  & wake me up while sleep since it was randomly resetting. 

[snowflake726]

Hi! I recently tried to update my Versa 1 and it wouldn't work. I tried again and found that the secretis to have your Versa charged at 80% or above. I have not had any problems after the update.I think you can turn off notifications if you want to get rid of the "buzzing" at night, but not sure asI have not had this issue. If you continue to have problems, I would call Fitbit support.
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[MinisOnTheEdge]

Thanks!  I don’t have any notifications on but whenever it resets it buzzes. I think they all do that even after an update. It’s as if it’s stuck. I’ve tried all the techniques to try and restart/reset it before I came on the forum. I may just put this one in the drawer until a new update  comes out and wear my Fitbit charge 3. I have had less issues with the Fitbit charge 2 & 3 than the  Versa.  But my daughter gifted me the Versa so I’ve been wearing it. 

[MinisOnTheEdge]

So, yesterday since I had a complete black screen on my Versa I decided to go back to my charge 3. It switched fine in the app. All my devices are up to date. I did this on my iPhone 11. By bedtime, my charge 3 has a white screen and I can’t see anything on it. Tried to uninstall it and go back to the Versa... nope, still have a black screen on it not showing anything. BOTH devices were working yesterday at first. Now BOTH aren’t.  What gives Fitbit? I’ve had 3 Fitbits and gifted 3 to family and 2 to friends and now mine don’t work. Truly disappointed since I gave my daughter my iwatch cause I liked my charge more so she gave me a Versa. Which I’ve onky had for maybe 2 months. 

[snowflake726]

Really sorry that you are having so much trouble. If there is something wrong with your Versa 2and you have had it for less than a year you are entitled to a replacement. Check theFitbit website and search for the Limited Warranty Policy. The website indicated that they wereworking on some issues with iphone OS 13. I have OS 13.1.2 and haven't had problems.Good luck!
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[UpsetWalker]

I have tried all of your possible solutions to no avail.  I have TWO compatible Phones (Huawei Honor 6x & Samsung Galaxy S7) And couldn't get either phone to sync to my Versa.  It was fine until I did a recent update to my fitbit app a couple of days ago.  It did say on a couple of occasions that it "found it"  then says it was connecting, then it went back and asked me to start searching for it AGAIN.  Any solution would be greatly appreciated.

[MinisOnTheEdge]

I’m running the iPhone 11 and after the update a few weeks back my Versa & Charge 3 BOTH gave me a black screen after the update. First my Versa did. Then I decided to go back to my Charge 3. After an hour or so, it gave me a black screen too. For a few hours it was updating on my phone then that stopped too. I can’t sync either watch because the screen is completely black. I’m using my charge 2 at the moment but I'm very disappointed. I purchased the charge 3 as a gift to myself and Mubarak daughter just gave never the Versa. When this one dies, I guess that’s it with me and Fitbit. This should not happen and I have followed all the steps too. I’m really disappointed.

[Sand5542]

I had my Versa for a few months then it was upgraded  and then it stopped  and had wavey lines. It charges but the lines come back.