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Versa not syncing and missing a week of data

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‎09-17-2018 01:16 - last edited on ‎09-18-2018 07:32 by Fitbit Moderator

‎09-17-2018 01:16 - last edited on ‎09-18-2018 07:32 by Fitbit Moderator

Hi I can't get my Versa to sync either. Last Sync 15th Sept. Help. 

 

 

Moderator edit: updated subject for clarity

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‎09-18-2018 07:31 - edited ‎09-18-2018 07:32

‎09-18-2018 07:31 - edited ‎09-18-2018 07:32

@Spud32 Welcome! It's nice to have you on board! Sorry to hear that your Versa isn't syncing and about the missing data on your account. These two issues are related since you can't sync your Versa this information hasn't been uploaded to your account. To sync try going to your phone's bluetooth settings and remove all devices listed there. Restart your phone and restart your device. Once it sync you should see your data on your account.

 

Let me know how it goes!

Alvaro | Community Moderator

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