Versa not syncing correctly.

[Chelseamarkell]

So I'm unsure of it's my phone ag this point or the fitbit. It hasn't been syncing since last Thursday. I've disconnected the bluetooh and removed fitbit and repaired it. Nothing. I've continually shut the watch off. Restarted it. Nothing. I've simply just clicking the syncing button. Nothing. The exclamation :exclamation_mark: just keeps popping up. I really don't understand what the issue is. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Chelseamarkell, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know the troubleshooting steps you've tried so far. At this moment, my best recommendation is to set up your Versa as a new device to reset the connection between your phone and your watch. Note that all the information already stored in your account won't be deleted. 

To set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, give it a try and let us know the outcome.