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Strange Notification Problem

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‎01-28-2019 11:18

‎01-28-2019 11:18

I am on my second Fitbit Versa and have come across this problem with both. I receive app notifications, Facebook notifications and text messages in fact all but emails. I have followed all the troubleshooting steps that support have given me, yet months down the line I'm still having this problem. It has me so frustrated I'm about to give up and count it as a loss even though these Versa's are an expensive item. Please can someone suggest something that works, I have a Samsung Galaxy S9+ which is Android 8.0 and my app is on all day sync. 

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4 REPLIES 4

‎01-28-2019 12:21

‎01-28-2019 12:21

Hi, which email provider are you using?

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‎01-28-2019 14:50

In response to SunsetRunner

‎01-28-2019 14:50

Hi I have two email addresses one with Plusnet which is my main email provider, which got switched to Sky some years ago. And my second is Gmail that has somehow been set as my default email, even though it isn't my main one. I think my problem could have something to do with this but I don't know how to fix it. I hope you can help.


Sent from my Samsung Galaxy smartphone.
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‎01-28-2019 15:00

In response to Tina1970

‎01-28-2019 15:00

Hi Tina, nor Plusnet or Sky are supported by Fitbit as email providers. Gmail is of course a supported email provider, so if you really want to get email notifications on your Versa, you should switch to Gmail as your primary provider. If you do not want to do that stay with your current provider, but then it's not possible to get a notification on your Versa. Tell me, is that really a big problem, as you always carry your Smartphone with you and can see emails there? I did not enable email on my Versa for this simple reason and also because I want the max out of my battery life. The more notifications are enabled, the greater the battery drainage will be. Just my 2 cents. 

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‎01-29-2019 08:03

In response to SunsetRunner

‎01-29-2019 08:03

Hi

Thank you for the information provided, it isn't too much of a problem
not having my emails come through, I just was a bit confused as to why
they came through at first installation then suddenly they disappeared.
I liked having them as I could keep an eye on any important emails, then
go to my computer and deal with them. At least I now know I will never
get my emails back so thanks for giving me the information I needed.

Tina1970
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