Versa not syncing or updating.

[U2_0]

Hi guys,

I was wondering if someone can contact or email regarding my fitbit issues. I bought my fitbit versa in 7/3/18 and I don't do updates and sync my watch to the latest. For some reason the second right button doesn't work anymore when i pressed it. Doesn't vibrate at all.. I used to be able to track or see how many steps I have on the screen, miles, cals and female health, but now only time, day and heart rate are working. 

Moderator Edit: Clarified Subject.

[WendyB]

Please contact them yourself

Contact Support.
http://help.fitbit.com/?l=en_US&cu=1&fs=ContactUs

[MarcoGFitbit]

Hello @U2_0, have a warm welcome to the Fitbit Community, it's great to have you on board. It's nice to see you too @WendyB, thanks for all your help. 

@U2_0, I appreciate your participation in the Forums and for sharing your experience with us. At this moment, we're going to try to adress all of the issues you're experiencing by performing a factory reset on your Versa. Keep in mind that this will remove any data that hasn't been synced, your settings and the apps you have downloaded, but it will be helpful to make your Versa sync, update and might be able to help with the button issues you're experiencing. 

To perform a factory reset go to the Settings app on your Versa, then tap on About > Factory Reset. After that, you will need to set up your Versa as a new device:

1. Go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device.
2. Open the Fitbit app and tap on the Account symbol at the top right corner of the screen, then tap on "Set up a New Device"
3. Choose your tracker and follow the onscreen instructions to continue
4. When the app asks you to replace your current tracker, please replace it and continue with the process.
5. When a pop-up appears asking you to Pair your tracker to your device, tap on Pair and continue.

I hope this can be helpful, if you're having trouble setting up or updating your Versa afterwards, please refer to my post with troubleshooting steps that I'm sure will be helpful. 

Thanks for your patience and understanding, give it a try and let us know the outcome.