Versa not syncing steps to challenges

[Ktarmitage]

Fitbit versa is not syncing with my challenges correctly. It syncs on my dashboard just fine, but my challenges are not syncing correctly. For example I could have 10,000 steps so far in my day and my challenges will say 100s, then if I look later it will say 1500 steps, then it will go to 0....etc. it has been like his for a couple weeks now. 

Anyone else having this problem? I’m not sure what I’m suppose to do to fix this problem. 

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Ktarmitage, have a warm welcome to the Fitbit Community. 

I apprciate your participation in the Forums and for sharing your experience with us. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

I hope this can be helpful, give it a try and let us know the outcome. 

[EmilyRut]

I am having a similar issue, but only on one of the challenges I am in this week. I have one challenge in a different time zone, but only one hour ahead of mine. It is not counting all of my steps, it is off by 9,000 steps. I wouldn't think one hour should make that much difference.

My challenge that is in the same time zone is correct.

[Ktarmitage]

Thank you for responding.
None of this applies to me, I have some challenges where people are in a
different time zone but I’ve never had an issue with it before and I’ve had
my Fitbit for a couple years now. My tracker says connected, I haven’t
manually logged anything, I’ve waited the appropriate amount of time after
syncing for things to sync up right but even today it still hasn’t.
Like i said, I’m doing things the way I’ve always done them since I’ve had
my Fitbit and it’s only been the last couple weeks where I’ve had issues
with my challenges not syncing correctly.
My Fitbit and my dashboard on my phone app sync just fine, it’s only the
challenges that aren’t working
--
Katie L. Armitage

[Emilyjh]

This is the exact same issue I am having. 

[SunsetRunner]

I’m having the same issue! It’s also not logging my active minutes on my dashboard. I don’t know what to do to fix this problem.

[Wlr86]

This just started happening to me today, did you ever resolve it?

[EmilyRut]

Not on that particular challenge, but someone recommended a step I was not aware of and it has helped all challenges since then.

When you accept a challenge, be sure to click on options and turn on the "Do Not Disturb". You have to do it with each challenge, but it seems to make it register most, if not all steps.

[SunsetRunner]

I ended up shutting my versa off & turned it back on. It reset itself.
Everything has been working ever since.

[His4ever]

Me too. Very frustrating. 

[Vjjw]

I am experiencing the same issue right now. Shut down the app and cellphone and reset my Fitbit a number of times and still challenges aren’t being updated though dashboard is.

anyone experiencing the same? Anyone have a solution to this problem?

thanks

[judielw]

i have been struggling with this issue for months.. seems to be the different time zone problem. but i don’t understand it.. it used to warn you if you were in a different time zone and you would have less time on the last day to put your steps in.  it should be simple math.. easy to program/code.. i don’t get it.  the steps add to my profile, so why not to the challenge.  please fix your code/software fitbit!

[JillFr]

I am still having issues with my steps syncing to the challenges on my Versa. Can you give other options how to solve this?  It is not a time zone issue and I have not logged anything manually. Over 2 days I have +16k steps but the challenge reflects 116 steps. 

[JillFr]

How do you turn on Do Not Disturb?

[EmilyRut]

When you accept a challenge, tap the options and you should see a toggle for it.

[judielw]

Hi JillFr,

yeah .. this problem is still frustrating me.  Do Not Disturb doesn't fix it.  i'm starting to think it's a hardware problem with the Versa.  My issue is always when someone invites me to a challenge, and they are in a different time zone.   i enter my steps on the same day - s0 it has NOTHING to do with the time zone.  if only i could convince tech support of that..  my steps upload to my profile, say 7,000 steps..  and then only 100 will upload to the challenge -- and this is nowhere near midnight in either time zone, and on the same day -- so again, time zone is NOT an issue.  i don't get it!  i have tried installing the latest and greatest software, i've done a Factory Reset on the watch -- nothing works .. i have tried toggling every option.   i've called tech support 2 or 3 times.   i probably need a new watch, but they're so pricey.   i keep getting invited to challenges from people in different time zones, but i can't play, cuz it doesn't work.

[Sdkjhall]

I am having the same issues.  I do not log manually.  Yesterday I had over 14,000 and the challenge logged me at 45.  Today I have over 12,000 and currently it shows zero.  I’ve restarted my Fitbit versa lite, restarted my phone, updated the app, uninstalled and reinstalled, all did nothing.  Any help here?

[judielw]

oh Sdkjhall, I so wish i could help you.. they've got something seriously wrong with some watches and are ignoring it, or can't fix it, or it's a hardware error.   I've stopped doing challenges because most of my Fitbit friends are in a different time zone -- and this really bums me out, cuz I really like doing the challenges!  maybe if more people would call tech support and explain the problem -- please try that avenue, and point them to this thread.  cuz I give up.  I reached out on Facebook about this problem and only got 2 responses, and no likes (and I have over 800 friends on FB and have had 50 - 80 responses on various Facebook posts about other things) -- the 2 responses were negative, both said they threw their Fitbit away.   The thing too is -- They take your call, tell you to try a couple of things, then say try a hardware reset and it's done -- no follow-up -- no 'can we close the ticket, is your issue resolved -- cuz it's not resolved and I'm very angry!   I guess I need to call them again too -- but I've got other priorities.  UGGHHH!

[judielw]

Hey everybody...

it appears they have finally fixed this issue .. YEAH !  😎