Versa not syncing well with Moto Z play

[SreeMS]

Hi

Do i need to sync manaully everytime by pressing the sync in the APP.Also its not showing any alert and frequently drop the connection with the app

Please advise

Regards

MS

Moderator edit: updated subject for clarity 

[HeydyF]

Hey @SreeMS, welcome to the Community! This phone model, the Moto Z isn't on the list of compatible devices so that is the main reason why your Versa keeps like disconnecting itself from the Fitbit app. In order to fix this, you can try the tips on the following help article: Why won't my device sync? Just keep in mind that if the syncing issues persist, is because our team still testing on this phone model, however, you can also try to sync your Versa with either another compatible device or a computer. 

Let me know how it goes! 

[GuusP]

I am considering bying a Fitbit versa special edition tot work with my moto z play. I don't mind to sync it manually, but I do need to be sure that it will sync that way. Any garantees?

[GuusP]

I currently can sync manually with an older Fitbit charge HR.

[SreeMS]

Yes it sync, thats not problem.

I hav been using my versa with z play moto

[HeydyF]

Hey @GuusP, I hope you are doin' fine! Well, I've mentioned, I can't guarantee that this phone model, the Moto Z Play will perfectly work with your Versa like it does for some users, just like @SreeMS mentioned, since it hasn't been officially released as a compatible device and if it connects with your Charge HR, it could do the same with your Versa but I'm not sure if all the features will work as expected 'cause I guess our team still testing on this phone. 

Keep me posted guys! 

[GuusP]

I received mine yesterday, update untill now IT is syncing and working very good!

No problems at all.

[HeydyF]

Hey @GuusP, thanks for your reply and the update! Sounds pretty cool that your Versa is working fine with the Moto Z Play. Now you can enjoy all of the great features that this watch can offer. 😉 

If you have further questions, let me know! 

[jlicker4]

still waiting for moto z connection for messages on my versa