Versa not syncing with Android phone

[SunsetRunner]

I've been using Fitbit devices for more than 5 years. The last months I got used to having reboot my Android phone to get the syncing going. This week even that didn't work anymore: re-installing my Versa (after factory reset) stalls and the Android app keeps mentioning that it needs to update the Versa. Disappointing. Looking at this forum, I'm not the only one complaining.
Last Christmas my wife got a fruity watch because her Fitbit charge hardly synced with her iPhone. While I like apples myself too, I don't want to put all fruit in one basket myself. I'll stick to Android but I think I'll abandon Fitbit.

Moderator Edit: Clarified subject

[RicardoFitbit]

Hello @SunsetRunner, welcome to the Community Forums.

First, I appreciate your effort and patience for troubleshooting this situation before posting over here, I totally understand how frustrating this matter can be for you. If you haven't already done so, I recommend you to check how the syncing procedure works here and see if there's a missing requirement on your mobile device that's preventing the syncing procedure to be completed.

Then, you can move forward and try the troubleshooting steps that are specified on: Why won't my Fitbit device sync? and let me know how it goes. 

Let me know if further assistance is needed and if you have any additional questions.

[SunsetRunner]

Hi,
Thanks for taking the effort to provide a reply even if that doesn't help (trust me: I have tried different permutations).
I think the real answer is in the 3.37 syncing issue which Fitbit should really solve before more users get on their way out to another ecosystem.

[SunsetRunner]

I don't know what was wrong with the original titel of this thread: "Versa not syncing, reinstall not working".
You might have added (Android) between brackets.

[SunsetRunner · Accepted solution]

Downloaded 3.37.1 (Read more here) and installed it.
And the Versa syncs. 🙂

[RicardoFitbit]

Your updates are appreciated @SunsetRunner.

I'm happy to know that your syncing issue was solved after updating the Fitbit app on your phone. Please do not hesitate to contact me back if you require assistance in the future or if you have any additional questions, I'll be here ready to help you. 

Thanks for being part of the Fitbit family, it was a pleasure to assist you.