Versa not syncing with Galaxy Note 8.

[Donnak1160]

Versa just 5 days old and wont keep time. I take it it's because it's not syncing. I have went through the troubleshooting...I have the galaxy note 8....ready to send it back.

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @Donnak1160, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know you've already tried to troubleshoot this issue. Would it be possible for you to let us know exactly which troubleshooting steps you've tried so far? Additionally, the following information will be very helpful as well so we can determine what we should do next. 

• OS version running on your phone. 
• App version installed on your phone. (go to Account > Help to get it)
• Versa version (go to Account > Versa to get it.)

Thanks for your patience and understanding, we'll be waiting to hear from you. 

[hcliff.007]

Donnak1160 - same here. I got my versa 4 days ago and the only way I can get mine to sync,  is by doing all the "steps (turning off, restarting, deleting app etc)" multiple times, each time I want or need it to sync up.    I'm giving this thing until the weekend and it's going back if not. 

[MelissaSR]

Same. Absolutely will not sync to samsung galaxys9. I have restarted phone, reset versa, changed  wifi networks, deleted app. Nothing works. I had alta and no problems sync or pairing issues, but this is not working. 

[Aayan]

Hi Donnak1160,

Try restarting your phone and your Versa. Hope that helps.