help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎08-17-2018 02:30

‎08-17-2018 02:30

I have read previous comments and have tried options advised. Reinstalled Fitbit, turned iPhone on and off, turned Bluetooth on and off. Nothing works. I am so annoyed that the versa is only recording about 1/3 of my steps. This is so discouraging. The steps are on my phone and won’t sync. Ph won’t recognise blue tooth. Installed and updated about 4 times now and still won’t work. Disappointing that it does not deliver expectations when so expensive. 

Best Answer
0 Votes
1 REPLY 1

‎08-19-2018 05:08 - last edited on ‎10-21-2025 05:58 by Fitbit Moderator

‎08-19-2018 05:08 - last edited on ‎10-21-2025 05:58 by Fitbit Moderator

It's great to welcome you @Merimbula25.

Thanks for troubleshooting this by yourself. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes