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Versa not syncing

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‎04-25-2018 22:59

‎04-25-2018 22:59

Hi. I've just bought the new versa and nothing is syncing at all. I know the system was down yesterday but it now says it's been resolved. I've forced stopped and deleted the app and re-installed but this still isn't working. Please could someone help me.

Thanks you

Davina 

Best Answer
9 REPLIES 9

‎04-28-2018 06:59

‎04-28-2018 06:59

Hey @Deez78, let me give you a warm welcome to the Community! Woman Happy That is correct, we had this issue a few days ago, but our team has rolled out a fix and all Fitbit Versa users should now be able to use their devices normally. However, if you still getting syncing issues with your Versa, I suggest you to review the information in this help article: Why won't my Fitbit device sync?

 

Give it a shot and let me know how it goes! 

Heydy | Community Moderator, Fitbit
Best Answer

‎04-29-2018 12:53

In response to HeydyF

‎04-29-2018 12:53

I am having the same issues today. I tried uninstalling and reinstalling..turning versa on and off..turned bluetooth on and off. Nothing is working. When i go to sync it says its found and then gives the error.

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‎04-29-2018 13:02

In response to SunsetRunner

‎04-29-2018 13:02

Hi. I rang fitbit and they took me through some stuff and the thing that worked for me was deleting all my bluetooth devices and re-installing everything and also deleting my fitbit and and re-insre-installing that too. 

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‎04-29-2018 13:33

In response to Deez78

‎04-29-2018 13:33

Ive tried that. Nothing is working for me. 

 

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0 Votes

‎04-29-2018 13:49

In response to SunsetRunner

‎04-29-2018 13:49

Have you tried ringing fitbit customer services as they are very helpful. 

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0 Votes

‎04-29-2018 14:06

In response to Deez78

‎04-29-2018 14:06

I havent tried calling. I saw some other people were having issues with the versa too. My scale is syncing fine so i dont know what the issue is.

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‎04-30-2018 08:11

In response to SunsetRunner

‎04-30-2018 08:11

Hey @Deez78, sounds pretty cool that your Versa is syncing fine now. 🙂 I appreciate the update! 

 

@SunsetRunner, welcome aboard. Thanks for trying to fix this prior posting in the Community. Let me ask you this, what is the phone that you are using to sync? Is it a compatible device? In the meantime, I'd like you to try to sync with a computer or with a different compatible device and let me know how it goes! 

Heydy | Community Moderator, Fitbit
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‎04-30-2018 08:40

In response to HeydyF

‎04-30-2018 08:40

It's a Samsung galaxy s7.

Thank you 😁

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‎06-13-2018 08:35

In response to HeydyF

‎06-13-2018 08:35

Good Morning.  My versa will not sync to any of my devices.  I was installed originally but with syncing problems.  It deleted everything in an effort to reinstall and the versa will not reinstall on my phone also cannot get it to sync with my computer.  I have a galaxy s8 I also tried my galaxy s6

 

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