Versa not syncing

[Beau1]

Can't get my Samsung Galaxy S6 to sync with my new Versa. Is it not compatible?

Moderator edit: subject for clarity

[NellyG]

Yes, the S6 is on the Supported Devices List

Try the following and let us know how you go.

Restart your tracker at least three times in a row.
http://help.fitbit.com/articles/en_US/Help_article/1186
Then go to Bluetooth Settings on your phone and unpair the tracker, turn off bluetooth and restart your phone. Turn bluetooth back on and try syncing again, making sure there are NO other bluetooth devices within range, or they are switched off.

If it is still not working, have a read of the Help Article below and work through all the checks and suggestions.
https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=Search&pn=1

[AlejandraFitbit]

A warm welcome to the Community @Beau1 and @NellyG thanks for stopping by.

I would like to know if the instructions provided by our friend here fixed the syncing issue you are experiencing? If you keep having trouble, let me know. About the compatibility of your phone, as mentioned Samsung Galaxy S6 is compatible but for more information you can check our list of compatible mobile devices.

Hope to hear from you soon. 

[SunsetRunner]

I just purchased a Versa.  I did get it to sync with my Galaxy Samsung 6 with bluetooth. But the watch says "To start, download the Fitbit app" in about 6 different languages.  I uninstalled my app and reinstalled on my phone to get the latest version.  I don't know where to look to find what version of the app that I have.  I did go to my account settings and under devices went to set up a new device.  I had a Surge before and deleted that device from my account. I chose the Versa. When I clicked on the "Set up Your Fitbit Versa"  the phone momentarily (just for a second) waited and then it just kicked me back to my account screen on the phone.  We purchased this versa from Best Buy.  Any help would be appreciated.

Thanks,

jlovellford

[AlejandraFitbit]

Hey @SunsetRunner, it's great to welcome you.

I appreciate all the efforts in trying to fix this issue and would like to know if you keep having problems pairing your watch? If so, I recommend taking a look at the help article Why can't I set up my Fitbit device? and follow the instructions there.

Let me know how it goes.