Versa not syncing

[Sami23]

I really am not one to complain on. Public Forum, but I am beyond frustrated. I purchased my Versa about a week ago, and the Fitbit app is, without a doubt, one of the worst apps I've tried to use. Its core function is to sync the data from your Fitbit device, which it seems it is incapable of doing consistently. I have tried evertything the forums tell me to do but it is ridiculous that I have to a) uninstall and reinstall the app, b) unpair the device from the app and/or Bluetooth, c) restart my phone every time I want to sync. And even then it doesn't always sync! I really wish I'd read all the reviews before I bought the Fitbit Versa. 

[Shaz77]

I'm having the same problem. I only bought my versa yesterday .I've spent the last hour trying to sync to my phone. My old blaze synchronised ok but not the versa .

[skidd]

This appears to be a wide spread problem.  I can't get mine to sync or connect to WiFi. It also seems that Fitbit isn't providing feedback to this issue in the forums.  This would suggest to me that they don't know what the cause is. Versa is an over priced under value product.

[Shaz77]

I have finally solved the problem this time,. After installing the latest update I just restarted my watch by holding in the left and bottom right buttons together for 6 seconds, it may take longer so do this so hold them in until it switches off and on again. It'll display the Fitbit logo and it'll take a while but eventually come on again. After that my watch synced straight away. I don't know if you've tried this but if not then I hope it helps.

[heuk18]

Unfortunately, this didn't work...

[skidd]

After several hours I have found that my wife's computer's blue tooth was on, and it looks like that was confusing my versa.  Seems both the sync and the WiFi is now working.

[Sami23]

Hi. Thanks for the advice. I've done this repeatedly over the past week and it doesn't work for me.

[mscali82]

Same, day before yesterday my versa kept restarting on its own, did a factory reset, unpaired and reinstalled everything again then all day yesterday it wouldn't sync to my app. I just left it alone. Now again I am doing a factory reset, and repairing hoping it will work but I won't hold my breath. This really is ridiculous!

[heuk18]

Itr works! With trial and error.. switched of bluetooth, Windows. Removed apps from all tablets, PC's and phones. Switched everything on, installed everything, red cross, started all over again..:-( and finally after 3.5 hrs a sign on watch that battery is loaded (logo upper left corner) Then 30 minutes of installing and it worked....pfffff....

[Shaz77]

Oh wow, what a lot of grief to go through but I'm glad it's working now. I admire your dedication. When you delete and reinstall the app does it still have your previous records for sleep etc? 

[Shaz77]

I'm glad you finally found the source of the problem Skidd.