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Versa not syncing

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‎06-30-2018 09:28 - last edited on ‎07-01-2018 10:00 by Moderator Alum

‎06-30-2018 09:28 - last edited on ‎07-01-2018 10:00 by Moderator Alum

Hi all,

 

I have recently bought a Versa for my dad, who has an iPhone 6. The Versa will not connect to the iPhone at all. I have tried suggestions from the forums and various websites. Does anyone have a solution for this?

 

I have tried connecting other Bluetooth devices to the iPhone 6 and it works. I have also managed to connect the Versa to an iPad as well as my iPhone 7. I have updated the iPhone 6 to the latest apple software. I have tried resetting the phone, reinstalling the Fitbit app and restarting the Versa but still nothing. I am getting really frustrated as I bought this for him with past experience of Fitbit being simple to use and easy to set up.

 

Someone please help?

 

Thanks

 

 

Moderator edit: subject for clarity

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1 REPLY 1

‎07-01-2018 10:01

‎07-01-2018 10:01

Hey @p4rks86, a warm welcome to the Community.

 

Thanks for troubleshooting this by yourself. If your dad's Versa isn't syncing, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

 

I hope this helps, let me know the outcome. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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