Versa not syncing

[Snowy515]

Since 12nd of July, My Versa is not syncing with my VIVO XS9 and my computer. I know the app crash has been reported by many other users and Fitbit team is trying to fix.

What about syncing through the computer? Does anyone like me have some issue? My DELL computer keeps saying it can't find Versa. But in the next min shows paired successfully, and when I press syncing, it says no device or Versa is not on or Bluetooth fail connection. 

To be honest, say that Versa is very disappointed me. Since I bought the watch in June, I am always having trouble syncing through the phone. And now, computer have the same issue too. 

Can the IT team do something better?

Moderator edit: subject for clarity

[AlejandraFitbit]

A warm welcome to the Community @Snowy515.

I am sorry to hear about the syncing issues you are experiencing with your Versa. Please take a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

I hope this helps, let me know the outcome. 

[Snowy515]

I have to exchange a new one. I try everything I could, nothing is working.

[Marrrmaduke]

@Snowy515 Perhaps you could try this. It works for me when my Versa decides to stop syncing with my phone. 

[AlejandraFitbit]

Thanks for the information @Snowy515 and for your participation @Marrrmaduke.

But can you please be more specific? Did you change your watch, have you received a new one?

Hope to hear from you soon.