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Versa not syncing

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‎08-17-2018 02:30

‎08-17-2018 02:30

I have read previous comments and have tried options advised. Reinstalled Fitbit, turned iPhone on and off, turned Bluetooth on and off. Nothing works. I am so annoyed that the versa is only recording about 1/3 of my steps. This is so discouraging. The steps are on my phone and won’t sync. Ph won’t recognise blue tooth. Installed and updated about 4 times now and still won’t work. Disappointing that it does not deliver expectations when so expensive. 

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‎08-19-2018 05:08

‎08-19-2018 05:08

It's great to welcome you @Merimbula25.

 

Thanks for troubleshooting this by yourself. Since the instructions you tried didn't work, I've gone ahead and escalated your case to our support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

Keep me posted. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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