Versa not syncing

[ktdancer701]

As of yesterday my versa will not sync.  It's extremely frustrating as a customer who loved your products.  I have done everything and it will not work.  This will be the last product i buy from fitbit.  Very disappointed

[Ggramb2017]

What is going on with Fitbit? Doesn’t sync but tells me when I need to move but doesn’t register steps. It’s not just Versa- had a blaze doing same thing so thought upgrade needed bought Versa and same problem. Unhappy!!

[AlejandraFitbit]

Hey @Ggramb2017 and @ktdancer701, welcome to the Community.

I appreciate all the efforts in trying to fix this issue. If you are having problems syncing your watches, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there.

Also, I suggest checking our list of compatible mobile devices.

I hope this helps, let me know the outcome. 

[Ggramb2017]

The post respond was not helpful at all. Fitbit has a problem and I am on the verge of returning this Versa and getting another brand!! This problem of not logging steps has been going on over a month- sometimes it works and then doesn’t for the next few days. There is a system glitch and not on user end!!

Sent from my iPhone

[ktdancer701]

My issue is it worked with my device for months and all of a sudden it stopped.  Fitbit says it's updating its phone comparability but it never changes.  I'm so over fitbit and all the excuses 

Sent from Yahoo Mail on Android

[ktdancer701]

No it doesn't help.  When us fitbit going to ever update android phones.  My phone has all the requirements but still isn't on the list.  It worked with my phone on Monday until 12pm.  So telling me it's not compatible is a joke.  I am so done with fitbit 😡