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Versa not syncing

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‎10-16-2018 19:37

‎10-16-2018 19:37

My Versa won’t sync all my info.   And when I go to sync again later all my previous info is gone.    I’ve trouble shooted everything and still won’t work.   I’ve had this Versa for 6 months and had problems from day 1.   

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‎10-17-2018 05:01

‎10-17-2018 05:01

It's great to see you around @bigbyrd1879.

 

Thanks for troubleshooting this by yourself. If you are having issues syncing your watch, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Also, check that your phone is a compatible mobile device.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

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2 REPLIES 2

‎10-17-2018 05:01

‎10-17-2018 05:01

It's great to see you around @bigbyrd1879.

 

Thanks for troubleshooting this by yourself. If you are having issues syncing your watch, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Also, check that your phone is a compatible mobile device.

 

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

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‎10-17-2018 06:42

In response to AlejandraFitbit

‎10-17-2018 06:42

I’ve done everything that is suggested.   And still not syncing.   I will never purchase another Fitbit product again and switching to Apple Watch.   

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