help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

ANSWERED
Replies are disabled for this topic. Start a new one or visit our Help Center.

‎10-16-2018 19:37

‎10-16-2018 19:37

My Versa won’t sync all my info.   And when I go to sync again later all my previous info is gone.    I’ve trouble shooted everything and still won’t work.   I’ve had this Versa for 6 months and had problems from day 1.   

Best Answer
0 Votes
1 BEST ANSWER

Accepted Solutions

‎10-17-2018 05:01 - last edited on ‎07-01-2025 07:00 by Fitbit Moderator

‎10-17-2018 05:01 - last edited on ‎07-01-2025 07:00 by Fitbit Moderator

It's great to see you around @bigbyrd1879.

Thanks for troubleshooting this by yourself. If you are having issues syncing your watch, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Also, check that your phone is a compatible mobile device.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

View best answer in original post

Best Answer
0 Votes
2 REPLIES 2

‎10-17-2018 05:01 - last edited on ‎07-01-2025 07:00 by Fitbit Moderator

‎10-17-2018 05:01 - last edited on ‎07-01-2025 07:00 by Fitbit Moderator

It's great to see you around @bigbyrd1879.

Thanks for troubleshooting this by yourself. If you are having issues syncing your watch, I recommend taking a look at the help article Why won't my Fitbit device sync? and follow the instructions provide there. Also, check that your phone is a compatible mobile device.

Let me know the outcome. Smiley Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎10-17-2018 06:42

In response to AlejandraFitbit

‎10-17-2018 06:42

I’ve done everything that is suggested.   And still not syncing.   I will never purchase another Fitbit product again and switching to Apple Watch.   

Best Answer
0 Votes