Versa not syncing

[Genty17]

My fit bit versa has not synced sleep for three days, tried to sync and nothing happened. Tried factory reset  now saying Data not cleared sync and try again. 

This is the second versa that has failed on me and my wife. I will not get another one if there is no fix. Will not reset anymore either. 

[Marrrmaduke]

@Genty17 what's your phone model and OS?

1. Remove Versa from your account (unlink) in the Fitbit mobile app.

2. Remove (forget) old Versa from your phone's Bluetooth settings.

3. Reboot your phone and Versa by pressing and holding the left and bottom right buttons until Fitbit logo flashes.

4. Open Fitbit mobile app and try setting up Versa.

[Genty17]

Hi I have recently upgraded to a Huawei p20 pro, It was syncing up untill a few days ago, even on the new phone.

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[Marrrmaduke]

@Genty17 Have you tried the above steps?

[Genty17]

Hi there.
Yes I have and it worked. Very happy, thanks for your help.

Sent from my Huawei Mobile

[HeydyF]

Hey @Genty17, I hope you are doin' fine! I appreciate you have taken the time to try the steps that @Marrrmaduke posted along the thread and sounds great that your Versa is syncing now. 

Let me suggest you to visit our Discussions board so you can take a look at other users stories, experiences and fitness tips, and of course, share yours as well. 

Have a nice day! 

[ryanms3030]

I had the EXACT same problem.  Recently stopped syncing for 5 days.  Two chats with support both blamed my phone not being supported even though it worked for 5 months previously.  I found that there was an app update recently and a firmware update.  I have an Android phone where app wasn't working.  I was able to connect to my wife's ipad (after a factory reset) and set up there from scratch and update the firmware.  After doing that it now works perfectly again with my phone.  

After 5 months living with the Versa I would say it's a very flaky product at best and the Fitbit android and iOS apps are very buggy

[ryanms3030]

I have had to do this about 20 times in 5 months.  It's nice when it works but embarrassing for Fitbit that this type of troubleshooting is necessary on a regular basis to just use the product 

[Genty17]

Hi there,
Thanks for that, I feel the same. My wife is on her second watch after the first stopped working altogether.

Sent from my Huawei Mobile