help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎12-27-2018 19:58 - last edited on ‎11-25-2021 18:46 by Fitbit Moderator

‎12-27-2018 19:58 - last edited on ‎11-25-2021 18:46 by Fitbit Moderator

I bought a Fitbit Versa (Special edition) in BestBuy Veracruz México, but since I start the sync, connection, Bluetooth versa, Bluetooth versa (Classic), etc. the fitbit send the information to my cellphone, but minutes later the sync broke it. I restart the watch and my cellphone more than 10 times in less than 24 hrs. and I'm tired; I want, need refund of my purchase. what steps I need follow to obtain this refund. I need contact directly BestBuy México or the follow-up is with you?

 

Moderator edit: added label

Moderator edit: updated subject for clarity

Best Answer
Labels:
0 Votes
1 REPLY 1

‎12-27-2018 20:34

‎12-27-2018 20:34

@JuanPGyB If you want a refund, that would be Bestbuy.

Marrrmaduke | Canada
Charge HR, Blaze, Charge 2, Charge 3, Inspire HR, Versa Lite, Versa SE, Aria

Best Answer
0 Votes