Versa not syncing

[laelfy]

For the last few days my Versa has failed to sync with my iPhone, the only way I can get it to sync by deleting it and starting set up all over again (not sustainable!) I’ve now tried it with my Samsung Galaxy and get the same issue which suggests it’s the watch not the phones Bluetooth that’s at fault.

Unfortunately as it won’t sync the time of the watch slows way down so it’s now become useless to use. Can anyone suggest a cure? Is it a hardware fault with the watch? I actually had the same problem back in November, gave up wearing it for months then picked it up again and miraculously it was working 🤷‍:female_sign:. 

Moderator edit: content 

[AlejandraFitbit]

A warm welcome to the Community @laelfy.

Thanks for troubleshooting this syncing issue before contacting us. If you are having syncing issues, I recommend taking a look at the help article: Why won't my Fitbit device sync? and follow the instructions provided there.

Let me know the outcome.