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Hi @mephilli What phone are you using? Is it on the Supported Devices List?
Try all the suggestions in THIS Help Article on syncing problems
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@mephilli Welcome to our Fitbit Community! I'm happy to follow up on the syncing issues that your Fitbit Versa is experiencing.
I'd just like to know if the issue persists or if it got resolved after following the troubleshooting steps that shared @NellyG.
If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.
Looking forward to your response! 
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Community Moderators ensure that conversations are friendly, factual, and on-topic. We're here to answer questions, escalate bugs, and make sure your voice is heard by the larger Fitbit team. Learn more
@mephilli I'm so glad to hear that your Fitbit Versa started to sync properly. I believe that there was a little glitch in the system. However, I appreciate the update.
I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.
Hope to see you in our Fitbit Community more often!
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