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Versa not syncing

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‎06-10-2019 14:41 - last edited on ‎06-11-2019 06:54 by Fitbit Moderator

‎06-10-2019 14:41 - last edited on ‎06-11-2019 06:54 by Fitbit Moderator

My versa will not sync properly. Continually asks to be paired with device it is already paired with. Calls/Messages/Notifications Not appearing on Versa 50% of the time. All day sync doesn't work. Continually says Bluetooth issues. Never had this issue with my Charge 2.

 

 

Moderator edit: format

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‎06-11-2019 06:54

‎06-11-2019 06:54

@Mimiy welcome to our Fitbit Community! I'm happy to assist you with your Fitbit Versa since it's not syncing properly and the call/text notifications are not being received.

 

I would like to know what is the brand and model of your phone. In the meantime, please follow the troubleshooting steps that are listed in this help article. These steps are helpful for syncing issues.

 

Regarding the notifications difficulties that your Versa is experiencing, please try the troubleshooting steps advised in this help page and let me know if the issues get fixed.

 

Keep me posted on the outcome! Smiley Happy

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

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‎06-11-2019 14:59

In response to JuanJoFitbit

‎06-11-2019 14:59

None of this helped as not just my phone device won't sync to correctly. It is my computer & i-pad as well. I have an android phone Samsung Galaxy. Never had an issue like this before. I have uninstalled app and reinstalled it. I have tried un-pairing and pairing again. Keeps saying I have Bluetooth issues on my phone but I know for a fact I don't as other Bluetooth devices (speakers/headphones) work fine. I am unimpressed Versa cost us alot of money & was supposed to be an upgrade. However it doesnt work consistently. At least my flex & charge worked. Versa or fitbit app is useless at the moment. I been a big fan of Fitbit for years, now I am disappointed.

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