Versa not syncing

[Duck1723]

Do not get the Versa. It is defective. First one went blank. second one will not connect or sync.

Moderator edit: subject for clarity

[LiliyaFitbit]

Welcome to the Fitbit Community @Duck1723. I am sorry for the delayed response.

I appreciate your participation in the Forums and sharing your experience with Fitbit Versa devices and your feedback. We're constantly working on improving our products and services and your comments are always welcome. Upon checking with our Support team, I was told that you have already contacted them and that they were able to help you with the issue with your first device. Regarding the syncing issue with your second Fitbit Versa, I would like to confirm if you've tried the troubleshooting steps from this help article: Why won't my Fitbit device sync?

Please keep me posted. 

[GrubbyDuck]

@Duck1723

You can only have your Versa connected to one Bluetooth or Wi-Fi connection at a time or you will get conflicts & failed sync errors.   

Same when you 1st set it up. Versa must be in its charge cradle & on charge. Setup & install must either be on IOS or your Android phone & not via the dongle. Its a whole lot easier! 

Versa user manual.

Pages 8 through to 11:

https://staticcs.fitbit.com/content/assets/help/manuals/manual_versa_en_US.pdf

Set up Versa 
Charge your watch 
Set up with your phone or tablet 
Set up with your Windows 10 PC 
Connect to Wi-Fi 
See your data in the Fitbit app 

[LiliyaFitbit]

It's nice to see you around @GrubbyDuck.

I appreciate your participation in the Forums and sharing the helpful tips and suggestions to help other users. Thank you for your time and efforts! 

Keep on visiting the forums.