help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not syncing

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎09-03-2019 17:56

‎09-03-2019 17:56

My versa isn't syncing the only time it does is whe  I place it on the charger. It says full battery. I have tried turning bluetooth off, uninstalling the app, deleting my Fitbit, I have tried it all. 

 

Help 😞

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎09-03-2019 22:25

‎09-03-2019 22:25

Hi @Cassie1992  What phone are you using? Is it on the Supported Devices List?

Try all the suggestions in THIS Help Article on syncing problems

Community Council Member

Helen | Western Australia

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

Best Answer

‎09-04-2019 10:24

In response to NellyG

‎09-04-2019 10:24

@Cassie1992 it's great to see you in our Fitbit Community! Regarding the syncing issues that your Versa is experiencing, I was able to get in touch with our Support team and was told that they sent you an email recently. Please check out your email account in order to follow up and assist you accordingly.

 

I'll be around if any question arises! 😀

JuanJo | Community Moderator

Running with music makes you happy! Share Your Story

Best Answer
0 Votes