help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Versa not tracking Sleep Stages.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎03-21-2019 03:15 - last edited on ‎03-22-2019 06:29 by Moderator Alum

‎03-21-2019 03:15 - last edited on ‎03-22-2019 06:29 by Moderator Alum

For the last few nights my versa has not been tracking any of my sleep stages. I have shutdown the watch and restarted but didn't help.

I bought the Versa primarily to track my sleep. 

 

Moderator Edit: Clarified Subject.

Best Answer
Labels:
0 Votes
1 REPLY 1

‎03-22-2019 06:29

‎03-22-2019 06:29

Hello @AA24, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience with us. Thanks for having tried to restart your Versa already. 

Please note that the Fitbit app currently has in-app error notifications that provide an explanation for why you aren't receiving Sleep Stages on any given night. This is meant to provide insight into what might be occurring to cause this.The error messages are the following:

 

  1. We need more than 3 hours of sleep to reliably calculate your sleep stages. Learn more
  2. Your tracker couldn't get a consistent heart rate reading while you slept. Learn more 
  3. We couldn’t generate sleep stages for this sleep. Please try again tomorrow. Learn more

When you tap on Learn more, you will be able to get more information about why your tracker didn't record sleep stages. Additionally, I'd like to suggest the following:

 

  • For any of the nights you were expecting to see Sleep Stages, did you ever click on the "Begin Sleep Now" or "Add Sleep Log" functions within the Fitbit App?
    • This is important to note because your tracker uses auto-detection to track Sleep Stages; so there's no need to try and remember to click on anything before falling asleep! 
  • Do you have at least 3 consecutive hours of sleep?
    • This is important to note because you typically won't see sleep stages if you are waking up multiple times through out the night or taking short naps.
  • Your tracker's battery isn't at a critically low level prior to falling asleep.
  • Your device is tracking and syncing heart rate data.
    • This is important because Sleep Stages uses a combination of your movement and heart-rate patterns. 
  • Your Fitbit App is updated to the latest version.

I hope this can be helpful, give it a try and keep me posted in case you need anything else.

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes