Versa not tracking active minutes

[Kater64]

Versa is brand new and not tracking any active minutes. I take classes at the gym, heart rate is up for about an hour and zero active minutes are logged and it will say I’ve onyl

brubed 40 calories for a rigorous hour long class.

Ive deleted the app and reinstalled it. I have also restarted the Fitbit by holding down the left and bottom right buttons. Idk what else to do. 

This is also the second versa that’s done this, I returned the other one because it stopped tracking active minutes and bought a completely new one and same issue

[SunsetRunner]

Hi, install an app that is called Gym Genius, this will trach structured Gym, Yoga and Crossfit Workouts. Go to Apps, press it and then press All Apps. Press the search icon on top on the screen on the right side and type Gym Genius and install it. After the installation, wait for a few secs and the screen will be refreshed, showing you "Settings" and "Permissions". Press the lasr one and enable all the items, if they are already not enabled. Press the back page and press "Settings" and customize this app to your own liking. This way you will not loose any data during your Gym!

[Kater64]

Gym genius costs 2.99$ for the app. My Fitbit should be tracking my active minutes, I’d like a solution that doesn’t cost me any money.

[SunsetRunner]

The same thing has been happening to me the last week.  I walk an hour straight everyday, my steps are counting but not my activity time.   I have restarted the Fitbit and deleted my Versa from my app.   No luck yet.