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Versa not tracking anything

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‎08-09-2018 11:31

‎08-09-2018 11:31

I've had my Versa since June, and it had been working fine, until last week. First noticed that it didn't track my sleep, and when I check further no steps, no heart rate, nada. I've switched arms, made sure the back is clean and dry, not wear it too tight or too loose.

Anyone else having these types of issues?

 

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5 REPLIES 5

‎08-09-2018 12:18

‎08-09-2018 12:18

You need to do a Restart and do it several times if necessary.

Best Answer

‎08-09-2018 12:24

In response to SunsetRunner

‎08-09-2018 12:24

I will try that. Thank you.
Best Answer

‎08-09-2018 12:33 - edited ‎08-09-2018 12:34

In response to Oma4Four

‎08-09-2018 12:33 - edited ‎08-09-2018 12:34

I notice the Help file referenced by my link to restart isn't working so here is how to do a restart if you need it:

 

To restart your watch, press and hold the back and bottom buttons for a few seconds until you see the Fitbit logo on the screen. Restarting your watch reboots the device but does not delete any data

Best Answer

‎11-06-2018 09:33

‎11-06-2018 09:33

I have had my Versa since May 2018, everything was fine, a few minor weirdnesses (icons from the watch face showing up on my calendar, alternate watch face, normally they should not do this).  For 2 days now my FitBit Versa shows '0' BPM, '0' Steps, '0' Calories, '0' Floors, '0' Active Minutes.  I have charged it, synced it and restarted it several times.  The app is recording the information, but I would like to see it on my watch.  Is this a warranty issue???  Did I waste my money buying this watch???

Best Answer

‎11-06-2018 09:37 - edited ‎11-06-2018 09:41

In response to GauLynn

‎11-06-2018 09:37 - edited ‎11-06-2018 09:41

Contact support and start the return process for replacement.   This process will take a while.

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