Versa not tracking floors

[Squeezie13]

My Fitbit versa is not tracking any floors. I have reset it, shut it off, repaired it, everything. I’ve had it for 2 days. Any ideas?

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there @Squeezie13, welcome to the Community Forums. I'm sorry to hear that your Versa stopped tracking your floors, I understand where your concern is coming from. Thanks for already trying to fix the issue prior to posting here, I'll be glad to continue helping you.

Regarding your Versa not tracking floors, keep in mind that it tracks floors by measuring changes in air pressure through a small hole in the back of the Versa. If this hole becomes blocked then it can cause this problem.

With that being said, please try cleaning it with by following these steps: How do I clean my Fitbit device? 

Don't forget that Fitbit devices that count floors have a small hole (altimeter sensor) on the back of the device so please don’t insert any items, such as paper clips, into this hole as you can damage your device.

Let me know how it goes. 

[Squeezie13]

I tried cleaning it, although I shouldn’t have had to since I literally just got it. It is still not recording flights of stairs. What are the next steps?

[MarreFitbit]

Hi there @Squeezie13, thanks for the update. 

I've seen you contacted our Support Team after your last post regarding this issue and they helped you. 🙂

Have a nice day!

[deuces]

Hey 

i just got this replacement fitbit i had the original versa which the face came off & sent it off to get repaired & told me they can’t give me my original versa back because it’s stopped doing that so gave me a refurbished versa the one with Alexa & now it’s not tracking floors now i’m really not pleased & i’m gonna go apple watch. 

[MarreFitbit]

Hi @deuces, thanks for stopping by in the Community Forums. I'm sorry to hear that your Versa 2 has stopped tracking your floors, I understand why you're feeling not pleased at this point. I'm here to help you.

If you haven't done so yet, please try the tips and recommendations I've shared here. 

Keep me posted on the outcome. 

[deuces]

Marrefitbit

My fitbit is now counting floors i do now it’s sorted

thank you 🙂

[MarreFitbit]

Hi there @deuces, thanks for getting back and for the update. I'm glad to hear that your watch is now tracking your floors. 🙂

I would like to invite you to visit our Health & Wellness where you will find great tips and encouragement from other members and if there's anything else I can do for you, please keep me posted. Have a nice day! 

[deuces]

Hi my replacement for my fitbit i had for about 11 months or so is not tracking the floors yesterday i went up 7 times up my stairs & it recorded 5 today i went up once & it didn’t track that it shows 0 floors & before that it wasn’t updating information to the app. This is ridiculous this “Refurbished Fitbit” which fitbit can’t tell me if it’s “refurbished” Well this fitbit replacement i got already have problems & i cleaned it but still nothing. 

 i’m really getting tired of having problems with a product that is expensive to buy and there’s ongoing problems. 

[Kwithbroe]

This didn't work for me.  How else can I got the floor to register