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Versa not tracking heart rate data

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‎10-03-2020 02:14 - last edited on ‎08-15-2025 12:41 by Fitbit Moderator

‎10-03-2020 02:14 - last edited on ‎08-15-2025 12:41 by Fitbit Moderator

I have changed wrist that I am wearing my watch and since changing my Fitbit Versa cannot find my BMP? Can anyone help me with this?

 

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‎10-06-2020 20:07 - last edited on ‎08-29-2025 07:24 by Fitbit Moderator

‎10-06-2020 20:07 - last edited on ‎08-29-2025 07:24 by Fitbit Moderator

Hi @Ds94, welcome to the Community Forums!

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. To better assist you with this, can you please let me know if the heart rate sensors of your device are still flashing? Also, if you haven't already done so, I recommend you to check our help article: Why don't I see my heart rate on my Fitbit device? and let me know how it goes. 

Looking forward to your reply..

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